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Wall Street Journal (October 31, 1997) Hotels Find Hostility Sells Better Than HospitalityArticle describes the growing popularity of boutique hotels, such as The Royalton in Manhattan. Some guests appreciate the club-like atmosphere. Peter Kreisky, a management consultant, stays at the Royalton in New York because "it's great for people-watching." Never mind that Mr. Kreisky fell over backwards on the ultrahip three-legged chair in his room more than once, and that, despite his 15 visits to the Royalton, no employee there ever remembers his name. "the staff treats you with disdain," he says. |
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